I have several stored procedures. These procedures when called have been fully operational for over 18 months without error.  Over the last 3-5 months, occasionally I will receive the error:
> Conversion failed when converting date and/or time from character string
Attempts to run the query immediately after initial failure are unsuccessful.  If I wait 2-5 minutes, I can run the queries without problem or error.
At first I thought there was an error in the code (CAST or SUBSTRING statements) but these were ruled out.
> I pulled each piece of code and ran it individually in the MS SQL
> Server Console.  Each piece of the code ran successfully in the
> console without error.  After this exercise, I was able to run the
> stored procedure (unaltered) successfully.
I have verified that no one is adding or modifying any data in the database at the time the stored procedure is executed when the error occurs.  
> Due to the infrequency of the error occurring it is difficult to
> troubleshoot.  After the most recent occurrence my thought was that
> someone was editing data and that one or more fields were not
> populated resulting in a divide by zero error however this was not the
> case.  No one was connected to or editing the database at the time.
Any ideas what could cause this issue?
### Stored procedure details
Note: 
 - Unable to post entire content as exceeds char limit
 - Selected items in SP with comment tags are omitted, due to duplicate of selected item above.
 - Again, just to re-iterate, SP query works most of the time, when the script fails you have to wait 2-5 min to successfully run.
SQL calling SP:
    dbo.SP_Report_1 
    @YEAR=2016,
    @MTH=1,
    @CL1_CONTRACT1= '%PROG1%',
    @CL2_TELSUP_Contract1='%CL6 TELE%',
    @CL2_HW_Contract1='%CL6 PRODTYPE1%',
    @CL2_PROD1_Contract1='%PROD1 LCS%',
    @CL3_PROD1_Contract1='%CL3 PROD1%'
Tbl Structures:
    Tbl Issues
      IS_ISSUE_NO
      IS_ISSUE_TYPE_ID
      IS_RECEIVED_DATETIME   (14 char number as YYYYMMDDhhmmss) not my sw, unable to chg
      IS_RESOLVED_DATETIME   (14 char number as YYYYMMDDhhmmss) not my sw, unable to chg
      IS_COMPANY_ID
      IS_CONTRACT_INSTANCE_ID
      IS_CATEGORY
      REPORTING_METHOD
         
    Tbl Issue_Types
      ISTY_ISSUE_TYPE_ID
      ISTY_ISSUE_TYPE_NAME
         
    Tbl COMPANIES
      CO_COMPANY_ID
      PARENT_ORG0
         
    Tbl CDTBL_COMPANIES_PARENT_ORG0
      CT_CODE
      CT_DATA
         
    Tbl CUSTOMER_CONTRACTS
      CC_CONTRACT_INSTANCE_ID
      CC_CONTRACT_ID
         
    Tbl CONTRACT_MASTER
      CTR_CONTRACT_ID
      CTR_CONTRACT_DESC
         
    Tbl ISSUE_CATEGORIES
      ICG_CATEGORY_ID
      ICG_CATEGORY_NAME
 
Stored Procedure:
 
     @YEAR varchar(200),
     @MTH varchar(200),
     @CL1_CONTRACT1 VARCHAR(200),
     @CL2_TELSUP_Contract1 VARCHAR(200),
     @CL2_HW_Contract1 VARCHAR(200),
     @CL2_PROD1_Contract1 VARCHAR(200),
     @CL3_PROD1_Contract1 VARCHAR(200)
    
     AS
     BEGIN
    	-- SET NOCOUNT ON added to prevent extra result sets from
    	-- interfering with SELECT statements.
    SET NOCOUNT ON;
    
    -- THIS PROCEDURE RETURNS COUNT OF ISSUES DURING GIVEN PERIOD
    
    
    SELECT
    TOTAL_OPENED_ISSUES,
    TOTAL_CLOSED_ISSUES,
    CL2_ISSUES,
     --CL1_ISSUES,
     --CL4_ISSUES,
     --CLCAT1_ISSUES,
     --CLCAT2_ISSUES,
     --OTHER_ISSUES,
    PRODTYPE2_ISSUES,
     --PRODTYPE1_ISSUES,
     --UNSUPPORTED_PRODTYPE1_ISSUES,
     --CL1_UNSUPPORTED_PRODTYPE1_ISSUES,
     --OTHER_UNSUPPORTED_PRODTYPE1_ISSUES,
     --SYSTEM_ISSUES,
     --OTHER_TYPE_ISSUES,
    CL5_CTR_ISSUES, 
     --CL3_PROD1_CTR_ISSUES, 
     --CL2_TELSUP_CTR_ISSUES, 
     --CL2_HW_CTR_ISSUES, 
     --CL2_PROD1_CTR_ISSUES, 
     --CL4_CTR_ISSUES, 
     --UNSUPPORTED_PROD1_ISSUES,
     --OTHER_CTR_ISSUES,
    CSRS_BY_EMAIL,
     --CSRS_BY_PHONE,
     --CSRS_BY_VM_CL1_HR,
     --CSRS_BY_VM_D_HR,
     --CSRS_BY_WEB_FRM,
     --CSRS_BY_OTHR,
     --CSRS_BY_SAI,
    CL2_HLTHCHK_ISSUES,
     --CL1_HLTHCHK_ISSUES,
     --CL4_HLTHCHK_ISSUES,
     --CLCAT1_HLTHCHK_ISSUES,
     --CLCAT2_HLTHCHK_ISSUES,
     --OTHER_HLTHCHK_ISSUES,
    CL5_PRODTYPE2_ISSUES,
     --CL5_PRODTYPE1_ISSUES,
     --CL5_UNSUPPORTED_PRODTYPE1_ISSUES,
     --CL5_SYSTEM_ISSUES,
     --CL5_OTHER_TYPE_ISSUES,
    CL6_PRODTYPE2_ISSUES,
     --CL6_PRODTYPE1_ISSUES,
     --CL6_UNSUPPORTED_PRODTYPE1_ISSUES,
     --CL6_SYSTEM_ISSUES,
     --CL6_OTHER_TYPE_ISSUES
    
    
    FROM 
    
    --ALL TOTAL CSRS OPENED
    (SELECT
    COUNT(IS_ISSUE_NO) AS TOTAL_OPENED_ISSUES
    
    FROM 
    ISSUES LEFT JOIN 
    ISSUE_TYPES ON IS_ISSUE_TYPE_ID = ISTY_ISSUE_TYPE_ID 
    
    WHERE
    MONTH(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @MTH AND 
    YEAR(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @YEAR AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%HEALTH%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%COURTESY%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%INTERNAL%' 
    ) AS TOTAL_OPENED_CSRs,
    
    --ALL TOTAL CSRS CLOSEDED
    (SELECT
    COUNT(IS_ISSUE_NO) AS TOTAL_CLOSED_ISSUES
    
    FROM 
    ISSUES LEFT JOIN 
    ISSUE_TYPES ON IS_ISSUE_TYPE_ID = ISTY_ISSUE_TYPE_ID  
    
    WHERE
    IS_RESOLVED_DATETIME <> 0 AND
    (
    MONTH(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @MTH AND 
    YEAR(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @YEAR  AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%HEALTH%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%COURTESY%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%INTERNAL%' 
    ) AND
    (
    MONTH(CAST(SUBSTRING (str(IS_RESOLVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RESOLVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RESOLVED_DATETIME,16),3,4) AS DATE)) = @MTH AND 
    YEAR(CAST(SUBSTRING (str(IS_RESOLVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RESOLVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RESOLVED_DATETIME,16),3,4) AS DATE)) = @YEAR AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%HEALTH%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%COURTESY%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%INTERNAL%' 
    )
    ) AS TOTAL_CLOSED_CSRs,
    
    -- ORG RELATED CSRS
    --ALL CL2 CSRs
    (SELECT
    COUNT(IS_ISSUE_NO) AS CL2_ISSUES
    
    FROM 
    ISSUES LEFT JOIN
    COMPANIES ON IS_COMPANY_ID = CO_COMPANY_ID LEFT JOIN
    CDTBL_COMPANIES_PARENT_ORG0 ON COMPANIES.PARENT_ORG0 = CDTBL_COMPANIES_PARENT_ORG0.CT_CODE LEFT JOIN 
    ISSUE_TYPES ON IS_ISSUE_TYPE_ID = ISTY_ISSUE_TYPE_ID 
    
    WHERE
    MONTH(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @MTH AND 
    YEAR(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @YEAR AND
    CDTBL_COMPANIES_PARENT_ORG0.CT_DATA LIKE '%CL2%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%HEALTH%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%COURTESY%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%INTERNAL%' 
    ) AS CL2_CSRs, 
    
    
    
    -- TYPE RELATED CSRS
    --PRODTYPE2 CSRs
    (SELECT
    COUNT(IS_ISSUE_NO) AS PRODTYPE2_ISSUES
    
    FROM 
    ISSUES LEFT JOIN
    ISSUE_CATEGORIES ON IS_CATEGORY = ICG_CATEGORY_ID LEFT JOIN 
    ISSUE_TYPES ON IS_ISSUE_TYPE_ID = ISTY_ISSUE_TYPE_ID 
    
    WHERE
    MONTH(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @MTH AND 
    YEAR(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @YEAR AND
    ICG_CATEGORY_NAME = 'PRODTYPE2' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%HEALTH%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%COURTESY%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%INTERNAL%' 
    ) AS PRODTYPE2_CSRs,
    
    
    
    -- CONTRACT RELATED CSRS
    --CL5 CSRs
    (SELECT
    COUNT(IS_ISSUE_NO) AS CL5_CTR_ISSUES
    
    FROM 
    ISSUES LEFT JOIN
    CUSTOMER_CONTRACTS ON IS_CONTRACT_INSTANCE_ID = CC_CONTRACT_INSTANCE_ID LEFT JOIN 
    CONTRACT_MASTER ON  CC_CONTRACT_ID = CTR_CONTRACT_ID LEFT JOIN 
    ISSUE_TYPES ON IS_ISSUE_TYPE_ID = ISTY_ISSUE_TYPE_ID 
    
    WHERE
    MONTH(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @MTH AND 
    YEAR(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @YEAR AND
    (CTR_CONTRACT_DESC Like @CL5_CONTRACT1
     --OR CTR_CONTRACT_DESC Like @CL1_CONTRACT2
     ) AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%HEALTH%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%COURTESY%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%INTERNAL%' 
    ) AS CL5_CTR_CSRs,
    
    
    
    -- CSRS BY ORIGINATION
    --CSRS REPORTED BY EMAIL
    (SELECT
    COUNT(IS_ISSUE_NO) AS CSRS_BY_EMAIL
    
    FROM 
    ISSUES LEFT JOIN 
    ISSUE_TYPES ON IS_ISSUE_TYPE_ID = ISTY_ISSUE_TYPE_ID 
    
    WHERE
    MONTH(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @MTH AND 
    YEAR(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @YEAR AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%HEALTH%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%COURTESY%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%INTERNAL%' AND
    ISSUES.REPORTING_METHOD = 2
    ) AS CSRs_REPORTED_BY_EMAIL,
    
    
    
    -- HEALTH CHK CSRS
    --ALL CL2 HLTHCHK CSRs
    (SELECT
    COUNT(IS_ISSUE_NO) AS CL2_HLTHCHK_ISSUES
    
    FROM 
    ISSUES LEFT JOIN
    COMPANIES ON IS_COMPANY_ID = CO_COMPANY_ID LEFT JOIN
    CDTBL_COMPANIES_PARENT_ORG0 ON COMPANIES.PARENT_ORG0 = CDTBL_COMPANIES_PARENT_ORG0.CT_CODE LEFT JOIN 
    ISSUE_TYPES ON IS_ISSUE_TYPE_ID = ISTY_ISSUE_TYPE_ID 
    
    WHERE
    MONTH(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @MTH AND 
    YEAR(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @YEAR AND
    CDTBL_COMPANIES_PARENT_ORG0.CT_DATA LIKE '%CL2%' AND
    ISTY_ISSUE_TYPE_NAME LIKE '%HEALTH%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%COURTESY%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%INTERNAL%' 
    ) AS CL2_HLTHCHK_CSRs, 
    
    
    
    
    -- CSR BY CONTRACT (SUB BY TYPE)
    -- CL5 RELATED TYPE CSRS
    --PRODTYPE2 CSRs
    (SELECT
    COUNT(IS_ISSUE_NO) AS CL5_PRODTYPE2_ISSUES
    
    FROM 
    ISSUES LEFT JOIN
    CUSTOMER_CONTRACTS ON IS_CONTRACT_INSTANCE_ID = CC_CONTRACT_INSTANCE_ID LEFT JOIN 
    CONTRACT_MASTER ON  CC_CONTRACT_ID = CTR_CONTRACT_ID LEFT JOIN
    ISSUE_CATEGORIES ON IS_CATEGORY = ICG_CATEGORY_ID LEFT JOIN 
    ISSUE_TYPES ON IS_ISSUE_TYPE_ID = ISTY_ISSUE_TYPE_ID 
    
    WHERE
    MONTH(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @MTH AND 
    YEAR(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @YEAR AND
    (CTR_CONTRACT_DESC Like @CL5_CONTRACT1
     --OR CTR_CONTRACT_DESC Like @CL1_CONTRACT2
     ) AND
    ICG_CATEGORY_NAME = 'PRODTYPE2' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%HEALTH%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%COURTESY%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%INTERNAL%' 
    ) AS CL5_PRODTYPE2_CSRs,
    
    
    
    --PRODTYPE2 CSRs
    -- CL6 RELATED TYPE CSRS
    (SELECT
    COUNT(IS_ISSUE_NO) AS CL6_PRODTYPE2_ISSUES
    
    FROM 
    ISSUES LEFT JOIN
    COMPANIES ON IS_COMPANY_ID = CO_COMPANY_ID LEFT JOIN
    CDTBL_COMPANIES_PARENT_ORG0 ON COMPANIES.PARENT_ORG0 = CDTBL_COMPANIES_PARENT_ORG0.CT_CODE LEFT JOIN
    ISSUE_CATEGORIES ON IS_CATEGORY = ICG_CATEGORY_ID LEFT JOIN 
    ISSUE_TYPES ON IS_ISSUE_TYPE_ID = ISTY_ISSUE_TYPE_ID 
    
    WHERE
    MONTH(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @MTH AND 
    YEAR(CAST(SUBSTRING (str(IS_RECEIVED_DATETIME,16),7,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),9,2) + CHAR(45) + SUBSTRING (str(IS_RECEIVED_DATETIME,16),3,4) AS DATE)) = @YEAR AND
    CDTBL_COMPANIES_PARENT_ORG0.CT_DATA LIKE '%CL2%' AND
    ICG_CATEGORY_NAME = 'PRODTYPE2' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%HEALTH%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%COURTESY%' AND
    ISTY_ISSUE_TYPE_NAME NOT LIKE '%INTERNAL%' 
    ) AS CL6_PRODTYPE2_CSRs,
    
     END